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At Anasia, we offer more than a job. We provide a long-term career and a chance to make a real difference. Whether it is in Sales, Customers Service, Accounting, Marketing, Logistics, HR, Admin or IT, we offer you an opportunity to grow the business and achieve personal success.

ANASIA is a firm where you will be expected to work hard, challenge yourself every day and provide our clients with service that is unmatched in its dedication to their needs. You will also receive the best training in the industry, have an opportunity where client responsibility and contact will come to you early in your career, and experience the thrill of delivering difficult work that is done well. We can achieve these standards because we demand excellence while recognizing that our employees are most effective when they enjoy a reasonable quality of life as well.

It takes work to find the right balance, and everyone does it differently, but at ANASIA we value the importance of all aspects of our employees’ lives. That is why our highly accomplished professionals choose ANASIA over many other opportunities for employment – and stay to make their careers here.

Job Details

Customer Service Manager9/22/2024

Job Type: Full Time | Experience needed: 7-10 Years of experience

Location: Cairo, Egypt  Category: Customer Care

Qualifications:

  • 7 to 10 years of experience in customer service management, preferably in the appliances or instruments industries.
  • Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus.
  • Experience using CRM systems to manage customer interactions and performance metrics.
  • Excellent leadership, communication, and organizational skills.
  • Fluent in English, with strong verbal and written communication skills.
  • Proven ability to manage and develop high-performing teams.
  • Strong analytical skills and ability to use data to improve processes and customer service delivery.
  • Proven track record of improving customer satisfaction and driving customer service excellence.

    • Responsibilities:

  • Lead and manage the customer service team, setting clear goals, KPIs, and performance targets.
  • Foster a culture of continuous improvement within the team, focusing on both performance and customer satisfaction.
  • Oversee the operations of the customer service department, ensuring that customer inquiries are handled efficiently and professionally.
  • Implement best practices in customer service to ensure consistency and quality of service across all interactions.
  • Manage and optimize CRM systems to track customer interactions, complaints, and feedback.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor customer service metrics and identify areas for improvement to enhance the overall customer experience.
  • Monitor and analyze department performance metrics, identifying trends and areas for improvement.
  • Develop and deliver reports on customer service performance to senior management, including data on response times, customer satisfaction, and resolution rates.
  • Collaborate with cross-functional teams, including sales, technical support, and operations, to ensure customer needs are met.
    • Apply Now