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At Anasia, we offer more than a job. We provide a long-term career and a chance to make a real difference. Whether it is in Sales, Customers Service, Accounting, Marketing, Logistics, HR, Admin or IT, we offer you an opportunity to grow the business and achieve personal success.

ANASIA is a firm where you will be expected to work hard, challenge yourself every day and provide our clients with service that is unmatched in its dedication to their needs. You will also receive the best training in the industry, have an opportunity where client responsibility and contact will come to you early in your career, and experience the thrill of delivering difficult work that is done well. We can achieve these standards because we demand excellence while recognizing that our employees are most effective when they enjoy a reasonable quality of life as well.

It takes work to find the right balance, and everyone does it differently, but at ANASIA we value the importance of all aspects of our employees’ lives. That is why our highly accomplished professionals choose ANASIA over many other opportunities for employment – and stay to make their careers here.

Job Details

Service Manager9/22/2024

Job Type: Full Time | Experience needed: 7-10 Years of experience

Location: Cairo, Egypt  Category: Customer Care

Qualifications:

  • 7 to 10 years of experience in service and maintenance management with a technical or engineering background.
  • Bachelor’s degree in Engineering, Technical Management, or a related field.
  • Extensive experience in the appliances industry is required.
  • Proven ability to open and manage service centers.
  • Experience in managing and developing teams of technicians.
  • Strong understanding of CRM systems for tracking service operations and customer interactions.
  • Fluent in English, with excellent communication skills.
  • Strong leadership, organizational, and problem-solving skills.
  • Ability to work collaboratively across departments and with external partners.
  • Proven track record of improving customer satisfaction and driving customer service excellence.

    • Responsibilities:

  • Manage the day-to-day operations of existing company-owned and authorized service centers, ensuring that they meet customer service standards and operate efficiently.
  • Ensure service centers adhere to service level agreements (SLAs) and resolve any escalated maintenance issues promptly.
  • Lead efforts to open new service centers, including site selection, setup, and coordination with internal and external teams.
  • Identify and analyze key locations for service center expansion to meet growing customer demand.
  • Oversee the procurement and management of spare parts, ensuring availability for repairs and maintenance.
  • Recruit, train, and manage a team of technicians responsible for appliance maintenance and repairs.
  • Monitor technician performance, providing guidance, support, and training as needed to maintain high service standards.
  • Develop and implement maintenance protocols and procedures to optimize service efficiency and customer satisfaction.
  • Stay updated with industry best practices and technology to improve the quality of service and maintenance operations.
  • Use CRM systems to track service requests, manage service status, and follow up on repairs.
  • Collaborate with cross-functional teams such as procurement, logistics, and customer service to ensure efficient operations across service centers.
    • Apply Now