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At Anasia, we offer more than a job. We provide a long-term career and a chance to make a real difference. Whether it is in Sales, Customers Service, Accounting, Marketing, Logistics, HR, Admin or IT, we offer you an opportunity to grow the business and achieve personal success.

ANASIA is a firm where you will be expected to work hard, challenge yourself every day and provide our clients with service that is unmatched in its dedication to their needs. You will also receive the best training in the industry, have an opportunity where client responsibility and contact will come to you early in your career, and experience the thrill of delivering difficult work that is done well. We can achieve these standards because we demand excellence while recognizing that our employees are most effective when they enjoy a reasonable quality of life as well.

It takes work to find the right balance, and everyone does it differently, but at ANASIA we value the importance of all aspects of our employees’ lives. That is why our highly accomplished professionals choose ANASIA over many other opportunities for employment – and stay to make their careers here.

Job Details

Implementation & Support Engineer8/13/2023

Job Type: Full Time | Experience needed: 2-5 Years of experience

Location: Cairo, Egypt  Category: Development – IT

Qualifications:

  • Bachelor’s Degree in Computer Science/Comp. Engineering/Information Systems or otherwise have a proven experience in the support and implementation domain.
  • 2 years of experience in software support, maintenance, integration, and customization.
  • Working knowledge of Microsoft Dynamics CRM and ERP platforms.
  • Strong knowledge of software development, databases, and system integration concepts.
  • Excellent Communication & Interpersonal skills.
  • Excellent Analytical & Problem-solving skills.
  • Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
  • Customer-focused mindset with a dedication to delivering a positive customer experience.
  • Knowledge of project management methodologies is a plus.

    • Responsibilities:

  • Collaborate with the project members to gather the requirements and develop implementation plans.
  • Work closely with the Product Development team to understand product features, configurations, and customization options.
  • Provide technical expertise and support throughout the implementation process.
  • Troubleshoot and resolve technical issues related to software integration and deployment.
  • Conduct product training sessions for end-users to ensure proper utilization of the solution.
  • Develop and maintain technical documentation, including implementation guides and best practices.
  • Participate in project planning and scoping activities to set realistic expectations.
  • Assist in testing and quality assurance of the product during the implementation phase.
  • Communicate regularly with customers to provide project updates, address concerns, and gather feedback.
    • Apply Now